Our Commitment
Celebration Flix is committed to treating your information responsibly. We collect only what we need to run our private-theatre experience, communicate with you, and improve the services you ask us to provide.
1. Information We Collect
We collect information you provide directly when you make an enquiry, create or manage a booking, contact our team, or subscribe to updates. This can include your name, email address, phone number, event details, selected theatre, date and time preferences, guest count, add-ons, and messages you send us. We may also collect limited technical data such as device, browser, IP address, and pages visited through cookies or similar technologies.
2. How We Use Your Information
We use your information to respond to enquiries, process and manage reservations, send booking confirmations and service updates, provide customer support, personalise your celebration experience, prevent fraud or misuse, improve our website and services, and meet applicable legal or accounting obligations. Marketing messages are sent only where you have chosen to receive them or where otherwise permitted by applicable law.
3. Payments & Booking Records
Payments may be handled by trusted payment providers. We do not intentionally store full card details on our own systems. We retain the booking and transaction information reasonably needed to complete your reservation, handle refunds or changes, support you, and meet legal obligations.
6. Keeping Your Information Safe
We use reasonable organisational and technical safeguards designed to protect information against unauthorised access, loss, misuse, or alteration. No online system is completely secure, so we encourage you to use strong passwords and contact us promptly if you believe your information has been compromised.
7. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to manage bookings, resolve disputes, enforce agreements, and satisfy legal, tax, or accounting requirements. When it is no longer needed, we delete or anonymise it where practical.
8. Your Choices & Rights
Depending on applicable law, you may ask to access, correct, update, delete, restrict, or object to certain uses of your personal information. You may also withdraw consent for marketing communications at any time by using the unsubscribe link or contacting us. We may need to verify your identity before acting on a request.
9. Changes to This Policy
We may update this policy as our services or legal obligations change. The “Last updated” date at the top of this page shows when the latest version took effect. We encourage you to review this page periodically.
Contact Us About Privacy
For privacy questions or requests regarding your information, email us at hello@celebrationflix.com. We will respond as soon as reasonably possible.